Registering Your Interest

Once you have contacted us and recorded your details you will be given particulars of properties that are available and will receive updates by email and telephone. You should check the following before making an appointment to view.

Making an Appointment to View

Once you have decided that you would like to view a property please ensure that all prospective tenants who will be living at the property view at the same time. We cannot reserve a property until all prospective tenants have viewed the property. If you need to cancel a viewing, or are running late, you must give as much notice as possible so that we can make another appointment for you as soon as possible.

The following chart will give you an idea of what our referencing agency use to decide if a prospective tenant can afford the rent allowing for all other living expenses. If your combined income does not match the chart your application may be rejected.

Affordability Indicator (for higher amounts please refer to us directly)

Choosing a Property to Let

When a suitable property has been selected you (and every other tenant over the age of 18) will be required to complete a Tenancy Application, provide identification, proof of address and pay a tenancy holding deposit equal to 1 weeks rent (per property, not individually). Once a Landlord has accepted the initial terms of the let an email will be sent to all the tenants individually which will contain an application form for completion.  We must be advised if any tenant will become 18 during the tenancy. The information provided by the tenant will be used for references and a credit search. Upon satisfactory enquiries being received we can then agree a moving in date, which unless otherwise stated, will always be within 15 days.

Identification Required

We will require original photographic identification for each tenant which must be a Passport or EU Identity card before we can proceed with referencing. If you do not have a Passport we will need a driving licence and birth certificate. Proof of address will be required and this must be a utility invoice or a bank statement which is not more than 3 months old. Mobile telephone bills are not acceptable.

Holding Deposit

It is a condition that once the holding deposit has been paid, it will be deducted from the first month’s rent upon the moving in day. The move in date must be within 15 days of the holding deposit being paid, unless otherwise agreed.

The holding deposit is not refundable for the following reasons:

1)         If at any time you decide not to proceed with the application after the holding deposit has been paid.

2)         Failure to move in within 15 days of the date on this application, unless otherwise agreed.

3)         Provide us with false, misleading or incorrect information as part of your tenancy application.

4)         Unsatisfactory credit check(s) or reference(s).

5)         Failure of any of the checks which the Landlord is required to undertake under the Immigration Act 2014.

However, if the Landlord decides not to offer you a tenancy for reasons unconnected with the above then your deposit will be refunded within 7 days. Should you be offered and you accept a tenancy with our Landlord, then your holding deposit will be credited to the first months’ rent due under that tenancy.

Where, for whatever reason, your holding deposit is neither refunded nor credited against any rental liability, you will be provided with written reasons for your holding deposit not being repaid within 7 days.

Payment upon signing of the Tenancy Agreement

Prior to the moving in day the tenant(s) will need to pay the balance of the first month’s rent and the tenancy deposit. The payment must be transferred into our account at least 48 hours before signing the Tenancy Agreement.

The Tenancy deposit is returnable to the tenant upon the terms of the tenancy Agreement being met, subject to the Landlord’s consent.

Costs during Tenancy

Under the Tenant Fees Act 2019 you will not have to pay the Agent any fees or charges other than those listed below.

1)         The cost of replacing lost keys or other security devices.

2)         Any variation to the contract, capped at £50 including VAT.

3)         Interest for late payment of rent after 14 days, calculated at 3% above Bank of England base rate from the date the rent was due.

This does not extend to any costs that may be incurred should a breach of your Assured Shorthold Tenancy Agreement occur.

Tenants Insurance

The building insurance is the responsibility of the Landlord, but we always recommend that tenants insure their own possessions. We can supply very competitive rates from our own insurers who specialise in Tenants Insurance products.

Utilities

The rent payable is exclusive of any other charge for living at the property. All other utility payments such as council tax, gas, electricity, water, telephone etc. are the responsibility of the tenant. Arrangements should be made to have the utilities connected in the tenants name immediately upon moving in, if not before.

Other Frequently Asked Questions

Rent - is payable monthly in advance by standing order and thereafter on the same date each month as the moving in day. If more than one person is living at the property the 1^st applicant named on the initial Tenancy application will be responsible for collecting the rent from any other person at the property. The responsibility for paying the rent in full is joint and several.

Tenancy Agreement – also known as an Assured Shorthold Tenancy will be for a fixed term, usually 12 months. There is no automatic right of renewal; each Tenancy can be extended if all parties agree. This is a legally binding document which sets out the terms of the tenancy which may include additional clauses incorporated by the Landlord. As this is a comprehensive document we would recommend that sufficient time be allowed to inspect the agreement before signing.

Deposit – will be held by us unless the landlord is a member of a government approved deposit scheme. The amount held cannot be returned until the landlord has given consent to release which will always be after the Check Out has taken place. We are members of the Tenancy Deposit Scheme who can be used to arbitrate should a dispute arise between a landlord and tenant. No interest is payable on the deposit.

Special Conditions – If any agreement has been made allowing pets, smoking, young children etc., this will be recorded in the Tenancy Agreement; if it is not recorded it is not allowed. A separate written agreement must be obtained for keeping a pet.

We hope that the information provided has been useful, but should further clarification be required please do not hesitate to contact us directly.